What Information We Hold and Why
When you open an account, we collect the details you provide — your name, email address, phone number, and date of birth. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier linked to that
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payment. We do not store your full mobile banking PIN or password at any point. We also collect device and session data — your IP address, browser type, and the pages you visit — to keep your account secure and to detect unusual activity. If you
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contact our support team, we keep a record of that conversation. We hold this data only as long as your account is active or as required by applicable law. You can request a copy of your data or ask us to delete it by writing to
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our support address. Availability of our services depends on your local law and eligible regions, and our data practices follow the requirements of those jurisdictions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.